Watch this video entitled “Why Bank of America Fired Me”. While you watch this video, keep in mind what this says about good customer service and what this says about corporate America’s view of customer service.
Obviously, the young woman who was fired provided excellent customer service. What were her issues with Bank of America? How could she have provided top quality customer service and still follow Bank of America’s guidelines (please keep in mind that Bank of America was bailed out by YOU, ME and YOUR FAMILY…and everyone else in the USA in the tune of billions of dollars!).
What does this video tell you about customer service in 2009? Is it really about doing right by the customer anymore? Please respond to this video with a three paragraph or longer answer. Think about what corporations now think what good customer service should be. How did Bank of America treat this woman when they fired her? Do you think that she will have any repercussions from creating this YouTube video? Do you think that this video will harm Bank of America? Was Bank of America justified in firing her and what message does her dismissal send to other employees? What did she do wrong?
I look forward to your thoughtful answers. They are due on Friday, December4, 2009 at 11:59 PM. No late answers will be accepted!!!!
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