Watch the following video that was taken at a hotel last year. A guest has a terrible emotional meltdown in the lobby.
After you watch the video, I want you to address this (Please note that the meltdown began at 7:37 AM and ends at 8:03 AM. Look at the time stamp at the bottom of the video to watch how the scene evolves)
1. You are a hotel manager. You have just watched this movie. ANALYZE what the desk clerks did wrong and when and what they should have done to prevent this hotel lobby scene from happening. (Remember, the guest who went out of control could have injured other guests!) What can hotel personnel do to cool guests down?
This is due on Monday, October 26, 2008 by 11:59 PM. Please address not only the video but also what could have been done to prevent this incident.
One last thing…I know that this video is staged–it features actors and didn’t really happen. Extra credit to those who can give me five reasons why I know this (and hey, it is pretty convincing–it does take place in a hotel lobby, the camera angles are from security cameras, the time stamping is real and so on…)
after watching this impatient man throw a tantrum what the hotel manger could’ve done was go up to him an tell him sir you need to calm down and relax because your scaring the other guest. something like that the manger could’ve done but he just stood there like he was scared to go to him because he was going crazy lol. but all in all this was funny if i saw this in real life ill be scared an ill laugh
By: 264512518rhhs on September 22, 2008
at 1:56 pm
If I were the Hotel Manager. I have just watched this movie. The desk clerks did wrong that didn’t call security. I should have done to prevent this Hotel lobby scene from happening ask guest what
is problem because that injured other guests. I would do to cool guests down what they want . Sometimes you are angry because what you want doesn’t get . When you get it you cool down.
By: neetudisha1 on September 24, 2008
at 11:58 am
I can’t believe what he has done it was crazy. First of all to me he looks crazy or he was drunk. I think all the hotel people who work there should be fired because they didn’t do anything about. They knew he was going crazy and he needed to be take cared of but they were busy in there on work and didn’t even bather calling up the security. They should had talked to him nicely and told him that what he needed to know but instead they pretended like everything was perfectly good. The repetition of the hotel looks really down because if he hurted any of the guests they would never come back and they would also tell other people not to come. I think that the hotel manger should teach them some rules that if anyone is acting all crazy they shouldn’t ignore them instead one person should call the security rite away and the other people should try to talk to him as nicly as they could because there are other guest around and they have to show that they care about each and every person thats comes in the hotel. I think its very important for every person who works in the hotel should know how to treat there guest in every kind of situation.
By: karhhs on September 24, 2008
at 12:43 pm
THIS VIDEO IS SO FUNNY!!!!!!! If I was a hotel manager, this would make me very mad because the employees did not do what they were told to do whenever something like this happened at my hotel. The employees should have called security imediately after they saw that the guest was acting alittle werid or having an attiude towards them. The employees also could have tried to talk to him and tell him if he needed any help and try to calm him down by telling him the they are finding the person. The manager at this time is at risk of a problem beasue you dont know if the guest could have injured any other guest when he was throwing things on the floor. Once the employees saw his reaction of anger they should of called security so that way they make sure no one else gets hurt. The desk clerks in the video were doing their job very worng beasue they didnt act to this situation. teh clerks just stood there doing nothing and just watching what the man was doing. The clerks didnt have an idea of what to do they just thought it was going to stop any minute but it didnt. The clerks next time should be more aware and they should be able to knwo what to do when another case of this happens.
J.M.
By: 264407735rhhs on September 24, 2008
at 1:03 pm
Well if i was the manager of a hotel and i saw this video i would be very disappointed at the hotel manager of that hotel in the first place. If we are managers we are suppose to attend and protect all the hotel guest. The desk clerks should of called security since the beginning. Once he went to the desk and started to make noise and bother the other guest they should of called security. If he did not copperate i would of told then to call the police to remove him from the hotel. They took to long in taking care of the problem.
By: 264257940rhhs on September 24, 2008
at 2:08 pm
First things first, all I can say is wow. Think he could have shown a little more anger? Second of all, why wasn’t it prevented? The desk clerks should have called security to watch him from the first small outburst. They were basically just standing there letting it happen. They were saying something should be done but no one even acted on it until the last possible moment.
They should have taken the guest to a quiet spot away from the other guest and talk to him. The should have rationally and calmly explained that he should calm down himself or threaten to kick him out. The could’ve probably offered small solutions to keep him quiet until his collegue came and then then the guest could have been on their way to their meeting. If I were manager I would have at least suspended one of them for doing nothing!
Hotel personnel should try and talk to the guest calmly and offer something to them to help them with their immediate problem. Hopefully they won’t have to deal with another customer like that or tackle the guest to the ground. Well you never know what you can get in the hotel industry.
~~A.S.~~
By: 263815474rhhs on September 24, 2008
at 2:52 pm
There are many things that went wrong in this video. First off, due to the fact that the management in this hotel is known as laiszze fair the way the employees handle the situation was in a care free way. If I was a guest checking in to this hotel and I saw an out burst like this I would of left. Mainly because it brings the impression that the customer service sucks. I think from since the first out burst the guest had, the desk clerk should of called security and had him removed from the premises. Also, if they had the guy remove from the property from since the beginning all this commotion would of not happened. However, this is not what happen they let him continue with what he was doing leading to the biggest out burst.
SN-206093627
By: 206093627rhhs on September 25, 2008
at 11:07 am
The desk clerk did not pay enought atenTion to the situation , someone could have gotten hurt because of what the guest did. I i was the desk clerk i would have talk to the man to cool him down or have take him to a room where he could have his conversation or i would have call security a long time ago .
I Think that all this is the desk clerk fault because if you see a person out of control i would have done something so that horrible scne did’t happend . The video is really funny but it show that the hotel staff dont do nothing to prevent things from happening like in the show .
By: 206401036rhhs on September 25, 2008
at 11:40 am
This video is amazing, because this video shows the importance of training employees professionally. it is important for a manager to train the employees in a specific way so they could deal with any kind of situations. A manager is responsible to proper employees for any kind of situation. A professional and a well train employee would make a decision before it’s too late, and that’s why it id important for the manager to train the employee very well.
basically it was all the desk clerks fault because when he started yelling it was clear that he could have heart someone and make the hotel look bad so the should have stopped him when he was looking for plug, but they didn’t stop him at that time. even after showing a sign of destruction the desk clerk was like “I think we might call the security”.
Now hotel employees could only do two things to prevent this kind of situation to stop. First don’t accept customer’s like this or, when they do face a problem like this they just inform the security as fast as they could, because that person could have hurt other people too.
By: 214196339rhhs on September 25, 2008
at 12:27 pm
Yes, there is no inquiry that the guest at the hotel was acting irrational and having a melt down in public. It was without doubt his wrong as well as the hotel desk clerks. If I were the hotel manager, I would be appalled with the proceedings of the clerk, more than be astounded by the actions of the guest. Just when the paranoid guest was having an attack, chatting very thunderous and insolently, the employees should have taken act on the circumstance right then and there. The dilemma is the management approach. This precise hotel is a laissez-faire leadership. Meaning in which a manager or an employee provides little or no direction and gives employees as much freedom as possible. The employees tried to disregard the situation thinking that it would get recovered than getting shoddier. However, it became very disparaging for the atmosphere and other clients.
As soon as the guest was yelling in the lobby, vigorous action should have been taken. The lobby is an environment for all, and blaring at the top of your lungs like that isn’t something a practical person would do. Even though it’s not great to operate autocratic all the time, if a manager was put into a position as such, it would be likely for someone to act as such. Autocratic managers stress immediate, short tern results over concerns about people. They often give orders without explanations and expect those orders to be obeyed without question. I am not saying that it is necessary to be an autocratic manager all the time, but it is important in a situation as such to have that control and authority.
When I first took a gaze at the video, it took me by surprise. Hotels are believed to produce a blissful surrounding as well as a safe and secure one. No one should have let this mans anger fume out of control and start a catastrophe. If I was the manager of a hotel, or any business, I would not let anything this tragic occur.
KS
By: 264599671rhhs on September 25, 2008
at 12:49 pm
As i was watching the video, i saw that the front desk clerks saw the situation and they didnt took action. This show how inresponsible they are and they didnt follow the intructions they were soppose to do in that moment. If i was a hotel manager and i had seen this images, i would be disapointed on the employee and i probably would be more tricked with them, which is called autocratic. The employee were soppose to calm down the guest , when they saw him out of order and mad, so this wouldnt happen. The employee also should had response to his needs, when he was asking for it, for example when he needed coffee, which the desk clerk told him to wait, which he continue his job. This was one of the things that Irritated him and the reason that got him outer control. This situations should be prevented from happening because the hotel is taking a risk on loosing business and the probability of a guest geting hurt.
By: 203651799rhs on September 25, 2008
at 12:53 pm
Having this situation spiral out of control affects there revenue and the moment of truth for some guests. Although, it may be a five star hotel, if a guest doesn’t feel secure, warm, and protect what is the point of staying there? It stuns me to want to know what is actually going on in the heads of the clerks. However, the actions of the employees are informal about how the manager runs a hotel. It goes beyond my doubts but people personals should also come to understand how to act and behave with humans. Everyday, hotels serve guests, I think just like in our high school class, employees should get trained in anger management and/or how to deal with customers who are having a panic attack.
KS
By: 264599671rhhs on September 25, 2008
at 12:53 pm
MR. DORNBAUM I SENT TWO RESPONSES BECAUSE I HAD A LOT ON MORE ON MY MIND TO SAY!
THANKS
KS
By: 264599671rhhs on September 25, 2008
at 12:54 pm
this video is so funny..this guy is a loser and t me is “bipolar”..lol..
if i was the manager i would…
1st: if i see him getting upset i would ask him if there is anything i could help if he refuses the help and starts 2 get loud i would ask to please quite down
2nd: if he is becomeing much more agressive as showin in the video i would call sercuity to please escort him out of the hotel untill he will calm down
3rd. if he is still “bugging out” i would ask sercurity to pease call the police to have him removed from the premises..
this is wat an auto cracted manager should do. the maneger of the hotel is an idiot and should get fierd for not only making him self and the hotel look bad but putting the safety of the guest in that hotel =]
ms <3
By: 214402620rhhs on September 25, 2008
at 1:13 pm
The desk clerk did’nt try call the hotel manager for assistant..they continue argueing with the guest, they desk clerk should have put the guest in available room . But in the first place the hotel were suppose to have back up computer …so when one freeze they could the back up one… and also from preventing this hotel lobby scene from happening the hotel should have had more security guard or organized their hotel a little more better, so that guest would’nt get that frustrated and angry.
SM
By: 205278559rhhs on September 25, 2008
at 2:10 pm
wow!!!! the desk clerk would of been fired!!!! if i was the manager because she should of called security as soon as she saw he was screaming to prevent this scene in the lobby i would of told the guy to go outside to the parking lot or in the street because he’s making my hotel appearance and employees look bad. to cool him down i would of gave him free food and drinks so he would stop causing damages to my hotel.
By: 200944098rhhs on September 25, 2008
at 2:17 pm
WOW!! Someone needs anger management! I have seldom seen meltdowns before, but this one….this one beats all! That crash against the wall must have really hurt the next day! This guest’s meltdown was just amazing! Steve could have seriously injured other guests, especially in the end when he started tumbling everything on the floor very forcefully. He could have also hit someone with the cell phone he threw, because it slid straight through one of the guest’s feet. What if it hadn’t landed on the floor and instead hit the guest?
The manager is reprehensible for everything that occurred because his employees did not react in the manner they were supposed to. In my eyes, they had several chances to avert this scene from happening. For one, the desk clerks did not handle the situation right. They could have given him a warning at 7:50 when he slammed the desk with his hand because he wanted to call his partner Iaian. They could have also told him to please lower his voice when he started to spell his partner’s name while screaming and they could have worked a little bit faster or reassure him that they’re trying to get in contact with him as best as they could. They also had to say it very nicely or in a manner that would not upset him even more. Hitting the desk and screaming showed a sign of frustration and violence. Also, at 7:51, to make the situation a little calmer, when he started about the hotel containing no plug for him to charge his laptop, the desk clerks could have offered to show him one. He said it loud enough and they most likely heard that. What they REALLY DID COMPLETELY WRONG was when Steve slammed the coffee things onto the floor and they said MAYBE we should call security. You think?! They should have also not told him one moment when he was already in a bad mood. This just made his anger worse. They should have said something like: “We’ll take care of it in less than one minute” or something to reassure the guest that it will be taken care of. Unfortunately, instead of calling security when he slammed the coffee things, they waited much too long. They waited until he started destroying hotel property to call security. THEY WAITED to call security until he started throwing things and flinging them when it could have injured guests!! Also, he could have not only hurt other people, I’m quite sure that he could have hurt himself in the process (eg: When he banged himself against the wall!). THE EMPLOYEES DID NOT HANDLE THE SITUATION SENSIBLY!
Clearly, there’s another big person involved in this that we did not see but is responsible for what happened. That person is the manager. Obviously he was not a very good manager when it came to this situation. He was very irresponsible. He let his employees do whatever they pleased during this scene when they could have prevented it from happening. The manager was being the laissez-faire type of manager which is not very wise during a time like this. This guest could have hurt other people which would have resulted in a worse reputation for the hotel. He needed to train his employees to react in a different approach to prevent this scene from ever happening again in a hotel.
~~N.P~~
By: silvermist92 on September 25, 2008
at 2:39 pm
where ever you go you expect the customers the agents in the hotels to be friendly and nice. the desk clerk were annoying him even more than what he was. she was speaking to him while he was on the phone and she kept following him. his anger was terrible he could of solve it in a proper manner. he could of hurted others guest by throwing down the coffee bottles on the floor. in front of where other guests were. the workers in the hotel could of throw him out of the hotel or call the manager. first of all the guest was Very wrong to react the way he did. also the agent didnt solve the problem in a right way. therefore both customer and agent is wrong.
in my opinion if i was a guest entering the hotel i would walk right away from that front desk because first apperance means a lot. and if that customer wasnt being dealt with i dont know what my saftey would of been in that hotel.
By: 270888829rhhs on September 25, 2008
at 2:44 pm
When the guest started to yell the desk clerk should of called security right away. He shouldn’t have just left everything alone. Everything got worst an the guest that went crazy started to trow things all over. which sacred the other guest. To prevent this hotel lobby scene from happening the desk clerk should have said something to the crazy man or called security right away. For the guest to cool down they so personally talk to the guest an try to claim them down an make a deal with them so they can be happy.
By: 264427386rhhs on September 25, 2008
at 3:15 pm
If I was the manager of this hotel and I saw this video, I would be so mad. I would think that the people I hired had enough common sense to call security on this man earlier, from the time he began screaming in the lobby. He was obviously disturbing other guests and could’ve possibly harmed them while during his tantrum. Also, they could’ve lost guests because of his ongoing tantrum. If I was at a hotel just minding my business and a crazy guy just starts screaming, throwing things and just flips out for over twenty minutes, and nothing was being done about it, I don’t think I’d return. The staff shouldv’e been trained on what to do in a situation where the guest goes completely mental like this guy.
By: 264239690rhhs on September 25, 2008
at 3:43 pm
Analyzing the video about the guy freaking out I analyzed that the front desk employees didnt handle the situation right. This meltdown the guy had was really bad because he could have hurt another person in the building.If I was Manager i would have called the cops after he threw the coffee tanks on the floor and taken him out.
By: americano4life on September 25, 2008
at 3:51 pm
In my opinion, the desk clerks didn’t call the security when the man first started to act up in the lobby. To prevent this lobby scene from happening, they should have warned him about the rules and regulations that are used in the hotel. They should have warned the guest as soon they notice the frustration from his behavior and his words. To cool guests down, they should pull them away and ask them what exactly you want and try to offer it to them. Also, give them more privileges then the other guests to satisfy them and with a free breakfast and dinner.
In the video, the man attacks the hotel and he gets frustrated because the hotel doesn’t have what he wants to talk on the phone. Noticing, the phone is dead and he was looking for a plug to charge his phone. In this video seemed to show disorderly conduct. This video seemed staged. One reason would be, the minutes on the tape showing that they planned it and they knew what was going to happen next. Secondly, everywhere the “guest” was, the camera was shooting at him. Thirdly, they didn’t call the security right away, so that lost a little of reality to the video. Fourth, he destroys the hotel. For sure, hotels will not pay for damages other guests makes and they would have sent security to them. Lastly, people wouldn’t watch what the guest is doing, they would move away before they get hurt.
By: 264914789rhhs on September 25, 2008
at 4:44 pm
there are many things wrong in the video we see. first of all we see that when the guy is walking arond in a hotel like that there is somehting wrong wiht him so the manger should ahve goen to ask him wht is worng with that guy. then we see that the guy goes to the dest clerk and we see that he gets mad over the sleplling that was the time for the manger to let the security dela with the guy. the manager didnt call the security at that time. that is the time tht manager let the guy go it is ok but when we see that the guy is near the sofa creatign tht madness over a plug, the manager should have called the security byt then. then i think that it was over the limit when we se the guy is carrying the coffe he thorws it on the floor it couls have gotten on the guest standing near the counter tht was the time the manager should have called the security then we see the manager doens not but wht he do when he is near the sofa he was throwing stuff all over the place like an crazy guy we cann see that the if manger would have called the security earlier the scene would have not been happened
wht i think that the hotel should have doen to cool the guest down is give him a warning tht sir if u dont cool down u will be out of the hotel or shoulkd have called the persont he guy was wiaitng for .
By: 200781490rhhs on September 25, 2008
at 5:00 pm
if i was the hotels mannager i would’ve called the security befor and work with this coustmer first because he was really mad and could’ve hurt other customers, so as a mannager i would never want this to happend.
the only thing that hotel mannager can do to cool a coustmers down is work with them, listen to them,dont ignore the coustmer and try not to tell them another bad news.
By: 208556530rhhs on September 26, 2008
at 2:59 am
if i was the manager i would send somebody to talk to him and try to calm him down and try to solve his problems .
if he kept overeacting i would call security to take him out of the facility ASAP.
By: 215092669rhhs on September 28, 2008
at 11:37 am
WoW… This guy really need to be escorted out of the hotel immediately!! To begin with the desk clerk should of called security and get him out of the hotel. The desk clerk look like they really didn’t care about what is going on. They just take it as if it was a joke. Someone could of got seriously injured due to this guy stupidity. This hotel lobby meltdown could have been avoided if the hotel staff could of done their job, instead of just standing around. First of all they need to always have a computer back up. Second of all staff should be trained to handle situation like this instead on just standing their like they don’t know what is going on. Basically this is all management fault.
By: 274440825rrhs on October 6, 2008
at 7:19 pm
Wow! This video is very hilarious yet sad at the same time could he have shown any more anger.
The desk clerk should’ve confronted him from the beginning and called security. This occured in the lobby where poeple enter and sometimes relax. If I entered this lobby and saw this would’ve walked right back out.
By: 264374091rhhs on October 9, 2008
at 6:44 pm
i don,t think so that if this video is funny it dangers for that man himself and other peoples too. i hate this when we go somewhere they just can,t help us right away first they gotta make us wait then they will help us , who cares if by the time person died . first i think there was no cell phone service in the hotel that could be problem too . then desk agents didn,t let him make call . i think there should be one more policy when they fill out the room rented paper there should be medical form to c if they ever before in there life had an mental ill problem or mental attacks .. he must have gotten hurt him self too . hotel management should have called the cops acutely first they should keep the cops alarm in the hotel because sometimes security guards couldn,t even help either so theses kind of people at-least will get sacred from the cops . management should have filed a broken down damage case him orr should have sued him for damage and scaring other customers . it does influence other people too . not only he damaged the hotel stuff he broke his own phone and that lades laptop. there are many people ion the world who can,t control there anger ment problem so they should get treatment for it. acutely i have same kind off story to tell its real story . i was in india and we was about to come back to USA suddenly there was an call that flight has been cancel for today . our house was not close ,then we had to stay in hotel . we went to the front desk tt o registered and there was this man he said i lost my room keys can i get new ones . the front desk person said person with the keys went outside . that guest went so crazy he hold that front desk women hairs andd slap her face then beat her up so badly that almost 100 cops came inside the hotel it went so crowed . then cops picked up that guest from legs and arms and beat the hell out of him in the hotel . this is how Indies management work . my brother got so sacred and said this might be last time i came too India . Lola that was funny .
By: ramank209953942 on October 22, 2009
at 6:37 pm
Well from watching the video of a guest having the wierdest meltdown which I call a man-trauma i have seen the time stamp at the bottom and wow was the trauma long.
Well the staff of the front desk di many many worng things in order to calm the man down and even try to contorl the situation. first of all they could’ve ask the guy if he wanted toget a cab or somthing to take him where he wanted to go since it sounds like he needed to go to a meeting. secondly the staff should’ve helped him a little quicker on find the guy he was looking for like probably send someone to go up to his room and see if he was ready or even call him down. another thing was that they coulve gave the trouble man a phone or a computer to use inorder for him to get in contact with anyone he was trying reach.
Since the staff didnt do anything in any way to help him the guy went all over the place and went bilastic over thing that couldve been avoided if the staff had done sotmhing to help. yes the guy assistant was tryting to calm him down but still no one went to help. when the guy went into the hulk phase the staff should have called the security to kick him out because he was making such a scene. another thing was that the security guard should have been a little easier on the tackeling of the guy because they could’ve had some seriouse payment ifthey didnt have this video.
The staff could’ve done many thing to prevent this but since they didnt i think if i was a hotel manager i would’ve cut down thier payment or even fire the ones who didnt do anything.
By: madeleinem265015701 on October 23, 2009
at 7:15 am
WOOOOOOOOOOOOOOOOOOOW !
This Video Is Just CRAZY ! It Seems Fake But Anyways . . . If I Was The Hotel Manager He Would’ve Been Out Of The Hotel By Now . I Think This Guy Was Just Lookinqq To Crazy That Everyone Around Him Was Just Really Scared To Even Get Near Him . The Front Desk Clerk Had To Be Terrified That He Didnt Bother Calling Security. If That Had Been Me One He Was Yellinq On The Phone I Woul’ve Tryed To Calm Him Down , So It Wouldnt Have Elevated To That Level . First Because Its Very Disruppting To The Desk Clerks & Visitors There. & Also Because It Can Scare Away People Coming In & First Seeing A Crazy Man In The Lobby. I Think He Should’ve Been Kick Out By Security ASAP .
By: gilsenm265743385 on October 23, 2009
at 8:56 pm
WOW!!! This guy is a real Character. I really think he needs help. This video is both sad and funny at the same time. If I was hotel manager I would’nt blame the desk clerk for this crazy guys actions, but I also bealive they could have prevented this scene from happening, by allowing this guy to leave the lobby before he even started to flip out or even call security. That guy deserves what he gets, he could of injured other guest around him. This guy was a real NUT!!!. I guess the desk clerk nows what he should do in the future if anyone person that ever comes to the hotel like that again…. Instead of body slamin the person the only thing to do is get help before anything eles starts happening. If that dont dosent work, then I guess your only option is to Double Body Slam them (just playing).
By: yanitzab265255802 on October 24, 2009
at 11:38 am
First of all, wow!!! I can’t believe guests can act so immature especially being the fact that it was a business guest. I think that Mr. Steve and the hotel employees were both wrong in this situation. I could clearly see that the customer had a dilemma which the hotel employees couldn’t mend. To start off, I think it was Ian’s responsibility to make sure he was present for the following meeting or if an emergency came up, he could‘ve at least inform Steve. I understand that when things do not go your way it makes you discontented and I don’t blame him. I’m extremely surprised of how the employees handled the situation when Steve asked to contact Ian’s room. They were trained to reassure the guest in case of forthcoming situations like these. This would contribute to Steve’s malicious behavior. I think that security should have been around the hotel and if not, the desk clerks were given the opportunity to call security after they witnessed Steve ranting around in the lobby. That makes me conclude that, the hotel structure is poor.
I think the right time to call security was when he was looking for a plug. He obviously went a little too far at that moment. However they stayed quiet and put as if everything was ok. I think that the hotel clerk that Steve asked to call Ian’s room should’ve taken further interest in contacting Ian upon Steve’s request immediately to prevent any problems. I’m pretty sure there were other hotel clerks who was working that day and at least one of them could’ve at least given Steve’s their attention so he wouldn’t turn nasty. When security finally came, the guy shouldn’t have tackled him to the floor. In a situation like this, I think more than one person could perhaps help hold Steve down but not throw him to the floor. Steve on the other hand lost control and was mortally wrong in damaging hotel property and throwing tantrums. Ok so something isn’t going your way, it could be fix. That was a very inappropriate behavior. Even mischievous kids do not act like that. Not only does that reflect on the kind of person you are but how you would handle a situation. If I was his boss I would instantly fire him for his disrupted behavior. The manager of that hotel should be aware of who they are employing for their hotel and how well of a training the employees received.
Mandy A
By: mandya267568061 on October 24, 2009
at 2:59 pm
I think this video shows how upset people can get at just the slightest things. The guy probably had many reasons to behave the way he did. Most business people have very rough days and can’t help it if they have a meltdown. The meeting was probably very important for this guy or else i dnt think that he would be exaggerating so much over on person not showing up.
I thought the desk clerks did a really lousy job because they just stood there watching this over reacting behavior of a guest. This is what happens most of the time when hotel desk clerks don’t really know how to do their jobs. I personally would have behaved in a very similar manner as this guy did mainly because i want other gets to see the bad service that I am receiving.
The desk clerks could have handle the situation more maturely by having one of their representatives who is not at the desk talking to the guy at the side and explaining why its so difficult for them to locate a guest in the hotel. The amount of damage that the guy did probably came out of their paychecks too..but because they just stood there and watch it take place then i really dnt feel any sympathy what so ever for them.
I would also like to address the guys behavior..it was immature and overly exaggerated. He could have been more patient and not resolve to take his anger out on hotel property. He was foolish enough to get himself attacked by the guards who i think showed up way to late. The guy could have hurt other guests in the process of his wild behavior.
In conclusion this comes to say that if you have an anger problem..please don’t have a “MELTDOWN” especially in a hotel where there are other guests fairly credible of getting hurt.
By: chrisannl216196618 on October 24, 2009
at 4:47 pm
The front desk clerk made many mistakes. First they should have realized the man’s behavior from the time 7:50-7:55 where he began to act up more and throw tantrums. The front desk should have attended him when he came to the front desk at 7:50, and at that moment call the manager instead of looking confused on what to do. When the man threw the coffee maker on the floor, one of the font desk people suggested that they should call security. Did they call? who knows. It seems that there was a guest that came up to the front desk and that distracted the whole situation. Front desk should have called security right on the spot when it was suggested.
If there is a guest in the hotel who is acting up or violating hotel rules and regulations, security must be called right on the spot. Why? It is very important to keep the hotel calm and steady so that any other guest staying in the hotel is safe and feel that they are in a safe environment.
By: jackelyneb on October 25, 2009
at 7:58 am
I believe this businessman should not have acted out the way he did. I do not think he should have took his anger overboard to the point where he had to break furniture. Being that the man was already angry, one of the desk clerks should have took the time out to help the man out in whatever he needed. One of the desk clerks to the man that he has to wait until it is his turn. Another desk clerk put his hands on the man to try to calm him down. I do not think that was his job. The clerk should have just stayed behind his desk and called security. If a guest has a meltdown, the guest personnel should call security, so they can carefully escort them out of the hotel until they cool down. I don’t believe they should put their hands on guest because they would just get more mad.
By: whitneyh262170301 on October 25, 2009
at 8:44 am
After watching this video, I have two different views of the situation. In my outlook of this, I believe that it wasn’t necessary for him to go overboard. He raised his voivce a little bit too much. Raising your voice doesn’t make the situation any better, instead it would make it more complicated. Also, throwing his temper over the coffee and the electrical plug was not needed as well
Now as I look at the reasons that he actually had the meltdown, could be understandable. Looking at how he dresses and what he was arguing about, makes it seem like it was very important. The man looks as if he is a worker in a high class business. His job could’ve been on the line, for something that he was told to do. I feel as if both the hotel and the gentleman would’ve talked it out previously, the entire ordeal wouldn’t of happened.
By: kennethp265015339 on October 25, 2009
at 12:46 pm
I dont even know what to say. This is is the most the craziest thing i have ever seen. If I was the manager I would have held the other employees responsible. They should have called security or escort him out as soon as he started acting out. This could have had a bad effect on thehotel because of him.
By: aron21 on October 25, 2009
at 12:57 pm
After watching this video, i thought that the clerks should have told the guest to calm down that they would check to see if the person he was looking for was running late.They should have called security for back up help instead of attacking him at the end and if that didn’t work they could have took it further and called the police.
By: khemrajs on October 25, 2009
at 1:48 pm
WOW! This guy is just crazy i think his mind frame is insane haha. First of all he complains about how the guys name spelled why complain when people have different way of spelling names that’s one question I would ask myself if I was him. Why is he looking for a plug? To charge his phone? Maybe he should have done that before he went to sleep. Now the woman that is with him says her computer froze?! Well lady you should have bought a better computer. You might want to call security? What desk clerk says that when you see a guest behaving wildly. They should have immediately called security before the situation got worse but since they didn’t the situation is gonna get worse but what do they know. So now the guest wants his coffee, I got a suggestion why don’t you make it yourself if your in a hurry to drink it. Next he start screaming at Ellen (I have no idea who she is) when she has nothing to do with whats going and on on top of that he drops his belongings because he was about to leave in a hurry and in frustration. Just because you have a big deal on your hands doesn’t mean you can act like this psycho, business people think they have special privileges. Then he screams the guys name out loud thinking he can hear him where ever he is, now that’s funny. The “business” man finds out that the meeting started without him. By him finding that out he decides to go crazy. He throws his phone (which could have injured somebody) but that wasn’t the funniest part. He throw the laptop on the floor now that’s hilarious well not as hilarious as what is about to happen to him. In the end the psycho gets tackled down. I feel bad for him but he told him to act like an animal in a hotel. All these leads to one thing, the hotel front desk were too lazy to call security by doing so this rampage could have been avoided.
By: carlosv202933750 on October 25, 2009
at 3:17 pm
This man obviously have some kind of mental issue and watching this video of him i would say that the front desk should have called security before the problem exceeds. It should have come to there attention that he was having problems and should have assist to help. The front desk action was slow and the result of that was the man went on a rampage and his violence led to injury. I would fire some of those employees, they should be much quicker with their guest and if there is a problem have security involve in the start instead of waiting to see what the person would do.
By: daneshs214051427 on October 25, 2009
at 5:56 pm
this was super finny but if i was the front desk clerk i would have called security and had him escorted out of the building. He would have been consider very dangerous to others .
By: amandas265810754 on October 26, 2009
at 1:24 pm
I have just watched this video, i think it was hilarious, but at the same time the situation was very dangerous.He could of hurt many people during his “little” tantrum he threw. This problem i think could have been avoided if the desk clerk had got the manager involved. They could have called security to escort the man out of the building.This problem probably did scare a lot of people, and they would probably not even come back to this hotel because of that. If i were to walk into a hotel building and saw an incident like that occur, i would think to myself that this hotel does not have any control, and they don’t know how to deal probably with situations. I really don’t blame the guy for doing what he did, the management should of took care and dealt with with and calmed him down.
By: norettaa265343350 on October 26, 2009
at 1:46 pm
Wow this guy is a complete idiot. He could of definately handled this in a better way. By screaming he did not resolve the situation.
The clerks in the hotel lobby were acting like nothing was going on. I feel like the hotel workers did little to resolve the situation. It had to get to the extreme where the guy was screaming and slaming things around. This could of easily been prevented if they did something to calm this guy down such as calling security or taking matter into there own hands. If i was a clerk my safety is more important than doing my job at the time of an event like this.
In my opinion i think this is completely fake. It seemed kinda weird that someone is throwing things around and breaking lamps in a hotel lobby when little is being done to stop the situation. What seemed really akward was that he wanted to talk with someone on the phone and the clerk did not let him do that. I think any hotel should help someone one by giving them their phone to contact someone and meetup with them which is this case was for a meeting. This hotel is a really bad and unsafe hotel to stay in. It took them too much time to call someone to calm this guy down from breaking the hotel apart. In conclusion this hotel’s staff isnt well trained. They need more practice on how to handle guest’s like this.
By: pedrom3 on October 26, 2009
at 8:33 pm
All that I can say is WOW…….. Even though this was the most hilarious video I ever saw, this is some thing that should be avoided at all times. I truly believe that most of it is the desk clerk’s fault for not taking any action before the man went on an anger rampage. They should have noticed that the man was upset(I mean everyone in the lobby did..), and tried to do something to ease his tension and frustration like offer some water or fulfill a request that he needs. The first thing they should have done is calm him down before he could possibly harm someone else who was around him. After watching this video, if i was a hotel manager . I would make sure that the front desk clerks keep an eye out for any guest how shows any signs of frustration or anger. and also to make sure that each guest is taken care of.
By: nicolev265514356 on October 26, 2009
at 8:59 pm
This video was crazy. This man really needs help, seriously he needs help!!!
The front desk clerk did many things wrong. The clerk should have called security way before this this happen. Most of the responsibility is of the clerk because he let it get out of hand.Instead of thinking of calling security he should have done it!
If i was the hotel manager i would have call security the minute he stared screaming, because for a customer to star screaming spelling a name,is not normal. Then after i would have talked to him , calm him down or something like that.If his didn’t to calm down , I would have told him to please leave. all the other costumer were scared and we all know that’s not good for any business.
By: monicam269678603 on October 30, 2009
at 8:14 pm
Watching this video was so funny .. haha. if was manger i would of definantly have prevent this from happening. i would have gone to the guy and asked if there was anything from us to help because all he needed was attention. if i was to see him go out of control i would of ecorted him out the building to prevent from danmger from happen. after all i would of also have beenlaughimg in his face =p.
By: natalias265827097 on November 1, 2009
at 8:01 pm
wow!!!! the desk clerk would of been fired!!!! if i was the manager because she should of called security as soon as she saw he was screaming to prevent this scene in the lobby i would of told the guy to go outside to the parking lot or in the street because he’s making my hotel appearance and employees look bad. To cool him down i would of gave him free food and drinks so he would stop causing damages to my hotel.Becaus one major thing that i’ll always try to is to have a nice appeareance, i will try all my best of preventing all of this damages.
By: steffanieg265895755 on November 2, 2009
at 8:29 am